The 'Welfare Officers' Handbook' is a resource made by the CUSU-GU Welfare and Rights Officer for College and Society Officers in Welfare-Related Roles. Last updated May 2017 by Sophie Buck. Please note that the handbook has changed significantly since it's inception, to clarify what is (and isn't) expected of Welfare Officers, and provide as much support to Welfare Officers as possible.


Read the *most up-to-date handbook here* (May/June Edition)

Please note that information on more support available for welfare officers is found on this page.



  • Starting Out (p.4-7)

○Talking to Relevant People (p.4)

○Familiarising Yourself with Services Available (p.5)

○Making a Plan (p.6)

○Being Approachable and Inclusive (p.7)


Political Welfare (p.8-13) 

○Possible Areas to Address (p.8-9)

○How to Achieve Change (p.10-11)

○Intercollegiate Comparisons / Welfare Grid (p.12-13)


  • Non- (or Less) Political Welfare (p.14-35)

○Overview (p.14)

○Ideas for Welfare Events and Endeavours (p.15-16)

○Making Events Accessible (p.17)

○Sexual Health (p.18-19)

○Supporting Students (p.20-48)

■An Introduction / FAQs (p.20)

■Active Listening Overview (p.21)

■Types of Questions (p.22)

■Confidentiality (p.23-24)

■Managing Mental Health Crises (p.25)

■Boundaries (p.26-27)

■Case Studies (p.28-33)

Sexual assault (p.28)

Student Support Document (p.29)

Student struggling with work (p.30)

Student with a friend experiencing suicidal thoughts (p.31)

Student with a potential STI and unplanned pregnancy (p.32)

Lonely fresher (p.33)

■Support and Self-Care for Welfare Officers (p.34)

■Things to remember when listening (p.35)

■Key Referral Services (p.35)


  • Other Useful Welfare Contacts (p.36 onwards)


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